Help Center

To place an order, type the item you would like to purchase into the search bar, click ‘add to basket’, then click on the basket icon in the top right-hand corner and follow the instructions to complete payment.

To find an item, either use the search bar in the top right-hand corner of the screen, or use the drop-down headers at the top of the screen to filter items via product type.

To set up an account, click the ‘My Account’ option here or in the centre at the top of the screen, then click the ‘Create an Account’ option and follow the instructions provided.

No, you do not need an account to place an order, however it makes repeat orders easier by saving billing and shipping information and providing previous order history.

要更改密码，请单击'My Account’ section, and then the ‘Forgot your password?’ section and follow the instructions.

您应该在下订单后的15分钟内收到“订单确认”电子邮件，为您提供订单号。如果您尚未收到此电子邮件，请在电子邮件客户端中查看您的“垃圾邮件”文件夹。

If you are still unable to find this email please give us a call on 01452 742 233 and a member of our team will be happy to help.

要取消您的订单，要么回复您的“订单确认”电子邮件，让我们知道您想取消订单，要么在01452 742 233上给我们打电话，并要求与Websales团队的成员交谈。请记住，当您致电我们时，请准备好您的订单号！

如果您需要更改订单，请致电01452 742 233，并要求与Websales团队成员交谈。请记住，当您致电我们时，请准备好您的订单号！

‘Processing’ means that we have your order and are getting it picked and packed, but it has not been dispatched yet.

We are so sorry about this! Please give us a call on 01452 742 233 or send an email towebsales@attwoolls.co.ukletting us know what you have received, and attach a photo of the incorrect product. We do use recycled packaging so what is written on the box may not be what is inside.

You have 14 days after delivery to return your order to us in its original unopened and unused condition.

There are a few ways that you can return your order to us. First please remember to get in touch with us by calling us on 01452 742 233 or sending an email through towebsales@attwoolls.co.ukto inform us you are returning a product in an unused condition in its original packaging. You can then either come into our store and return it physically or arrange for a courier to collect the item from your property. Depending on the condition of the item we may charge a restocking fee upon inspection.

We are happy to arrange a courier on your behalf to collect the item from you, there would be a £15 charge deducted from your refund.

Our address is ‘Attwoolls Outdoors, Bristol Road, Whitminster, Gloucestershire, GL2 7LX’.

Once your order has been returned to us, we check it over to ensure that it is in its original condition, then we process your refund.

如果您希望我们安排快递员收取您的申报表，将从退款中扣除15英镑的费用。

如果将物品退还给我们，而没有其原始包装，则将从您的退款中扣除25％的补货费。

We do apply restocking fees depending on many different variables, such as an item outside of the 14 day returns window, an item without its original packaging or an item in a used condition.

Please get in touch with us by calling 01452 742 233 or sending an email through towebsales@attwoolls.co.uk如果您需要返回商品并想了解更多信息。

根据您与谁在一起的人，您的退款应在3-5个工作日内将您的帐户归功于您的帐户。

You will receive email confirmation of your refund being processed and then it should return to your bank within 3-5 working days.

我们很遗憾听到您的物品到来有故障。请在交货48小时内与我们联系有关错误的物品，我们将安排免费退货和退款或更换。

You can pay for your order via card payment or interest free finance instalments.

We accept Visa, Visa Debit, Visa Electron, Mastercard, and Maestro.

We do not accept payments through PayPal, we instead use Opayo (formerly SagePay).

Yes, if you contact us in advance of placing your order, we will be able to send you an invoice with the VAT deducted.

是的，如果您与我们的网站团队联系，他们将很乐意为您提供订单的增值税发票。

Occasionally we will send out discount codes via our newsletter, so make sure you are signed up!

The only discount codes that we offer are ones we directly send out via email. Any discount codes from other websites are not affiliated with us and will not work.

如果您在折扣代码方面遇到麻烦，我们已经为您提供了，请致电01452 742 233或发送电子邮件至websales@attwoolls.co.uk.

Yes, we do, via V12 Finance.

Add your items to your basket as normal, and when you get to the payment page select ‘V12 Finance’ and follow the instructions on screen.

For security purposes our checkout times out after 15 minutes, please ensure you have your card at the ready and check out within this time frame.

This could be an issue with your bank, if you have had multiple attempts at payment please contact your bank to check if they are witholding funds.

请确保你从insi放置您的订单de the UK. Our website will not process orders that are placed on company owned laptops or mobile phones if the company you work for is registered outside of the UK. If this is the case, please try and use a different device or contact our websales team.

• Standard delivery which takes 3-5 working days.
• Next Day delivery within mainland UK, for next working day orders this needs to be placed before 12pm.

第二天必须在中午12点之前下达订单，以便当天派遣。

DPD for items under 30kg, Royal Mail for small items, Tuffnells for items over 30kg and DX for items over 1m long.

• Standard delivery is £5.95, or free if you spend over £100.
• Next Day Delivery, if placed before 12pm, is £7.95, or £5.95 if you spend over £100.
• 请与我们联系，以获取通往海峡群岛或北爱尔兰的大型物品的交付价格。

We deliver to mainland UK, the Channel Islands, The Highlands and Islands of Scotland, and Northern Ireland.

我们的网站仅识别前两个邮政编码，因此，如果您的邮政编码类似于苏格兰高地和岛屿邮政编码，请与我们联系，我们将纠正您的送货费。

We recycle packaging in an effort to be more environmentally friendly, so please check your items before contacting us asking if we have sent you the wrong products.

If your order has been sent via DPD, there will be a tracking number for you to use. The other couriers we use unfortunately do not provide tracking details.

Yes, there are, if you have a query, please give us a call on 01452 742 233 or fill out a query formhere.

Yes, we do have toilets and a baby changing facility in store.

Yes we do, the coffee ahop provides an assortment of hot and cold drinks and a wide choice of food options.

Yes, dogs are welcome in our store!

Please ensure that they are kept on their leads, are well behaved and any unfortunate messes are cleaned up.

请在7天内将您的商品带回商店，以全额退款。

当物品不在我们的回报期内时，我们确实提供交流或信用票据。

We offer a 5% discount for Duke of Edinburgh award, Scouts, Defence discount and Ramblers to in-store customers, currently we do not offer these discounts online.

Yes, you can purchase gift vouchers in store.

Currently you can only use your gift vouchers for in-store purchases.

Yes, if you give us advanced notice of wanting to collect your item, and can provide 2 forms of ID upon arrival you are more than welcome to collect your order from our store.

我们提供预购items that we are certain of their due date, however this is not an option for items with vague/no current restocking dates.

In these cases we would ask that if you wish to be notified as to when this is back in stock then please register your email with the stock notification button found on the product page or log into your/create a customer account and click the 'Notify me when this product is back in stock' button.

We have regular deliveries of stock so aim to get items back in stock as soon as possible, however there are some delays currently due to the pandemic, and of course high demand as everyone wants to go camping!

All of the air tents and awnings we stock come with a manual pump. If you would like an electric pump, this can be purchased seperately.

我们库存的所有螺纹帐篷和遮阳篷都带有两极。如果您想要备件，我们也会分别出售替换杆！

All of the tents and awnings we stock come with pegs included.

We do stock Calor Gas and CampinGaz in store. We sell new bottles and replacements.

Calor has currently placed a ban on the sale of new bottles, as such we can only offer refills of these bottles to those that have an empty bottle to swap.

Polycotton是聚酯和编织棉纤维的混合物。这会产生一种强壮的防水织物，可透气，使您在寒冷的天气中保持温暖，并在炎热的天气中凉爽。

Due to the makeup of the material the standard hydrostatic head tests cannot be performed on polycotton tents, they gain their waterproof properties by soaking up the moisture and swelling, keeping all of the microscopic breathable holes closed until the rain has passed.

We do offer tent repairs through our manufacturing department, however please contact our store on 01452 742 233 to find out if we are currently taking repairs, or to get an estimated wait time.

Please give our store a call on 01452 742 233 or bring the faulty item back to store for us to help you.

我们很遗憾听到这个消息。请致电01452 742 233或回到商店，我们的团队成员之一将能够为您提供帮助。

我们很遗憾听到这个消息。请回复您的“订单确认”电子邮件，以解释该问题，并在必要时提供照片，我们的网站团队的成员将能够为您提供帮助。

We would be more than happy to answer any questions or queries you may have. You can either click on our ‘Have a question? Email an expert!’ tab in the bottom right-hand corner of the screen, ask a question from the 'Product Questions' tab found each product page, calling our store on 01452 742 233 or contacting us using our helpfulcontact page.

Our staff are more than happy to share their expertise and help with any questions or issues you may be facing, simply give us a call on 01452 742 233.

We offer full refunds for 7 days from the date of purchase, however after this we do offer exchanges or credit notes.

我们很乐意倾听您的反馈！请在我们的网站上给我们提供评论Google, or viaTrustpilot. Alternatively, if you would like to give us direct feedback you are welcome to电子邮件this to us.