As the hectic year that was 2021 comes to an end, we thought we would update our customers on what we as a business have achieved in 2021.
This year, we converted the back of our store, our former warehouse, into the caravan awning section of our showroom. The third national lockdown gave us the chance to move our stock to a new warehouse, and remodel this part of our store. This expansion has opened up the store, allows us to showcase far more caravan awnings, including ranges which we haven’t been able to show before, and gives us more space for customers to explore our showroom. This section of our showroom has been open for 6 months now, and the space was greatly appreciated during our crazy summer season!
With all the lockdowns, 2021 was the perfect time to focus on our website, and 2021 has been the busiest year yet for our website and websales team! In February of 2021 we moved out of the in-store warehouse to a separate area to keep up with the demand for orders, and in May of 2021 we moved again to our own separate on-site warehouse and office. The website certainly kept us busy throughout the lockdowns (and for the rest of the year!), and our expansion has meant we are able to offer far more stock online, fast turnaround times, and excellent customer care.
Customer care, and positive customer experiences are extremely important to us, and something we prioritise. Therefore, to enhance customers instore experience we have expanded our team to increase staff availability. When we are busy it is important that there are staff on hand to offer support and advice to our customers, whilst also ensuring that the phone queries are being answered, and sales can be processed. We have also employed more ‘behind the scenes’ staff to deal with queries, aftercare, and website related aid for customers. Our team is always growing, and positive customer experiences and caring for customers is at the heart of everything we do.
Packing and Shipping Orders
我们真正想在2021年优先考虑的另一个领域是我们的在线订单经验 - 特别是订单的包装和运输。对环境友好对我们来说是如此重要，因此我们做出了有意识的决定，重用所有盒子和包装材料。这取得了巨大的成功，我们派遣的每一个订单都已发送到重复使用的盒子中。
Our New Stock System
2022年，我们将开设最新的陈列室；25m x 30m的字幕。这将使我们能够增加帐篷，遮阳篷和配件的显示范围。因此，我们将能够持有更多的产品库存并提供新的产品。我们希望这不仅可以增强与我们一起购物的体验，而且还将使我们的陈列室成为英国最大的室内帐篷和遮阳篷。我们还将在我们的商店中引入触摸屏显示器，以增强客户体验，并让您更好地了解我们的产品系列。
With our new stock system and showroom, our stock availability should be far greater and more consistent for both websales and indoor sales as this will allow for more regular restocks and greater capacity to hold products!
2022年我们将also be having a carpark remodel! If you’ve visited us recently you may have noticed that some changes have already started taking place. We have gotten rid of our playground area and are in the process of replacing that space with electric charging points as part of our bid to be more eco-friendly that we started last year with the changes to our postage and packaging system. Also, we have nearly completed our new delivery entrance, there will soon be a separate entrance to our site for all delivery vehicles so that there will be no lorries or large vans driving through our carpark, making it a safer place for our customers.